Question 1

What kind of product do you sell and what can I expect when I receive my order?

Accepted Answer

We sell both custom and stock furniture frames. When you purchase a frame from us, you are purchasing a bare wooden frame.  The frame will arrive to you ready to be upholstered; however, we do not do any upholstery work in-house.

Question 2

What kind of wood is used to build the frames?

Accepted Answer

The majority of our frames are built using both hard and soft WHAD grade 5/4" kiln dried Maple surfaced to 1-1/8". Maple is a widely used hardwood for the framing industry and provides ample strength and durability.

Question 3

What kind of construction is used to build the frames?

Accepted Answer

In addition to using kiln dried hardwood lumber, we use double dowel construction for all of our joints.  Additionally, corner blocks are screwed in to the frame, not just stapled. All of our frames are built for coil spring construction with both hard edge and spring edge styles.

Question 4

Do you build custom furniture frames and how do I go about ordering a custom frame?

Accepted Answer

Yes. The majority of our business is building custom frames. Just simply send us a sketch, drawing or picture and we'll do the rest. We can even modify and change most of our frame styles to fit your desired needs.

Question 5

Do you do any upholstery work?

Accepted Answer

No. All upholstery work is the responsibility of the end consumer. We do not do any upholstery work.

Question 6

How long will it take for me to receive my order?

Accepted Answer

All catalog orders are usually in stock and should ship within 48 hours.   Custom orders depend on the current schedule and back log. However, we usually can ship custom orders within 2-4 weeks.

Question 7

How do you ship?

Accepted Answer

All Knocked Down (KD) and small assembled orders ship via UPS.   All assembled orders too large to ship UPS will ship via common carrier. We work with some very good trucking companies. Please call us for estimated shipping charges for your assembled order.

Question 8

What payment methods do you accept?

Accepted Answer

We accept orders by phone, fax, mail, email, and on our web site. Major credit cards and debit cards are accepted (American Express,Visa, MasterCard, Discover) as well as check or money order.   We do not ship orders C.O.D.

Question 9

How long has Dimension Furniture Frame company been in business?

Accepted Answer

Dimension Furniture Frame, Inc. was founded in 1987 and has been in business for over 33 years.

Question 10

Can you provide me with upholsterer references in my area if I so choose?

Accepted Answer

Yes.  Over the years, we have developed strong working relationships with upholsterers throughout the United States.  If you need a reference to an upholsterer in your area, please feel free to ask.

Question 11

Do you sell directly to the end consumer or only interior designers, upholsterers, and tradespeople?"

Accepted Answer

We will sell to anyone, designers, upholsterers, retailers, home owners, business owners, and more.  Please keep in mind though, when you are purchasing from Dimension Furniture Frame, you are purchasing a bare frame.  Arrangement for all upholstery work is your responsibility.

DIMENSION FURNITURE FRAME INC.

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